Last updated: 18 November, 2025.
Thank you for shopping with GoGentleman. We value your experience and want to ensure transparency in how refunds and returns are handled. By purchasing from our website www.gogentleman.com, you agree to the terms outlined below.
1. General Policy
Our refund and returns rules depend on the type of product purchased.
We aim to process all eligible refund requests promptly and fairly.
2. Eligibility for Refunds
Refunds may be offered under the following conditions:
A. Physical Products
- Products must be unused and in original packaging
- Request must be made within 3 days of delivery
- Proof of purchase is required
Refunds will not be provided for:
- Damaged items caused by customer misuse
- Items returned without original packaging
- Products customized specifically for the customer
B. Memberships / Subscriptions
- Subscription fees are non-refundable
- You may cancel your subscription anytime; your access continues until the end of the billing period
- No partial or prorated refunds
3. Order Cancellations
A. Before Order Processing
You may cancel your order before it is processed or shipped.
B. After Order Processing
Once your order has shipped or service work has started, cancellation may not be possible.
4. Refund Processing Time
Eligible refunds are processed within:
- 5–10 business days (for payment reversal to your bank/wallet)
Processing time may vary depending on your bank or payment provider.
5. Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery
- Provide photos or video proof
- We will offer a replacement or refund depending on product availability
6. Non-Refundable Items
The following items/services are not eligible for refunds:
- Gift cards or vouchers
- Customized or personalized items
- Final sale items
- Completed services
7. Policy Updates
We may update this Refund & Returns Policy at any time.
Updated policies take effect when posted on this page.
To request a refund or ask questions, email us at:
Email: consumer@gogentleman.com
Mail Us: GoGentleman, Koraon, Prayagraj, Uttar Pradesh – 212306.
Please include:
- Order number
- Name
- Reason for refund/cancellation
- Any supporting evidence
